Was impressed with the helpful service when I bought the vacuum cleaner about 2 months ago. But was even better today. Had to take the rotating head back because it had stopped - he smiled as I came through the door and obviously remembered me, and when I said what was wrong he apologised and said I think we can fix that right now, tested a new head and just swapped it for my one immediately. Within 60 seconds of arriving I was leaving after a very pleasant and helpful interaction, with my problem sorted. Great service, thanks.